4.9 from 763 reviews

26 San Diego neighbourhoods

$89 service call, waived with the repair

(760) 330-4020
Whirled Service Appliance repair · San Diego (760) 330-4020

A maker we work on

Fisher & Paykel Appliance Repair in San Diego

Fisher & Paykel is a New Zealand maker with one genuinely different product: the DishDrawer, a dishwasher built as one or two independent drawers, each with its own pump, lid and seal. It works well and it fails in its own particular ways, none of which resemble a conventional dishwasher.

What Fisher & Paykel builds

The DishDrawer is what the brand is known for, in single and double form, and it is what most of these calls are about. Fisher & Paykel also builds ActiveSmart refrigerators, front-load washers, the older direct-drive SmartDrive top-loaders, and built-in ovens and cooktops. Across the range the electronics are good at reporting faults and the mechanical design is unusually accessible, but the parts are specific to the brand and ordered rather than stocked locally.

What we are called about

DishDrawer reporting a flood fault

A float in the base has detected water. Sometimes it is a genuine leak at the lid seal or a hose, and sometimes it is condensation that has collected over months. Either way the drawer stops and the pump runs. Drying the base without finding the source only postpones it.

Lid seal no longer closing properly

Each drawer seals against a motorised lid, and the seal hardens and shrinks with age. Water then escapes at the corners during the wash and trips the flood sensor. The lid mechanism gets checked at the same time, since a slow lid puts extra load on the seal.

One drawer not draining

The drain pump and its filter sit under each drawer independently, so one drawer can fail while the other works normally. That is a useful diagnostic in itself: a working upper drawer and a dead lower one points at that drawer’s pump rather than anything shared.

Refrigerator warming on one side

ActiveSmart units use a fan and damper arrangement to feed the compartments, so a failed fan or an iced-over evaporator warms one section before the other. The defrost circuit is the usual root cause, and the fan often gets blamed for it.

SmartDrive washer out of balance

The direct-drive motor puts the rotor on the drum, so a worn bearing or a loose rotor bolt shows up as vibration and a stopped cycle rather than as noise alone. The suspension and the rotor get checked together on these machines.

Fisher & Paykel repairs by appliance

Reviews

What people wrote afterwards

4.9 from 978 reviews

  • ★★★★★

    Apartment laundry closet on the second floor. The machine was locked with a wet load inside and my tenant was frantic. He released the door lock by hand, then replaced the lock assembly on the same visit.

    Farah Z.Linda Vista

  • ★★★★★

    Rental unit. The dryer shut off hot part way through and would not restart until it cooled. The high-limit thermostat was cycling because the outside vent flap had jammed shut. Cleared, and a new thermostat fitted.

    Kwame S.Pacific Beach

  • ★★★★★

    Fan noise rose and fell all evening and the fridge went warm. Ice had built up around the evaporator fan blade so it was striking the shroud. He melted it out and sorted the door seal letting warm air in.

    Ephraim D.San Carlos

  • ★★★★★

    Compact kitchen with the microwave sitting over the cooker. It would run a few seconds then cut out. The thermal cutout on the magnetron had gone and the vent above was thick with grease. He cleaned both.

    Ludmila C.Bay Park

  • ★★★★★

    Ours started tripping the circuit halfway through heating. He found the high voltage capacitor failing under load, which only ever showed once it had warmed up. It was replaced together with the diode.

    Ingeborg M.Rancho Bernardo

  • ★★★★★

    The control panel had gone unresponsive apart from one button. Its ribbon cable had corroded at the connector behind the touch pad. He replaced the panel and the whole thing takes a press properly again.

    Charmaine I.San Carlos

Answers

Fisher & Paykel questions

Is a DishDrawer worth repairing?

Usually yes, and the drawer design helps. Each drawer has its own pump, lid and seal, so a failure is contained to one half of the machine and the other half keeps working while the part is on order. Those parts are brand-specific, which adds time rather than difficulty.

What does a leak fault on a DishDrawer mean?

Water has reached the sensor in the base. The common sources are the lid seal, a hose connection and the sump gasket, roughly in that order. The fault is doing its job, and a reset without finding the leak gives you the same message on the next wash.

Are Fisher and Paykel parts available here?

They come through the brand’s own distribution rather than off a local shelf, so a job here starts with the model and serial plate and an order rather than a part already on the van. Availability is generally good for current products. Older SmartDrive components have started to run short.

Can one drawer be repaired without the other?

Yes. The two drawers are independent, with separate motors, lids and controls behind a shared front. A failed pump or lid on the lower drawer does not require touching the upper one, which keeps the job smaller than it looks from outside the cabinet.

Get it looked at

Have the Fisher & Paykel model number to hand

The make, what the machine is doing, and how it is fitted — stacked in a closet or standing in a garage. That is usually enough to know what the visit involves.

(760) 330-4020 Book online

$89 service call, waived when the repair is approved.